Refund policy

Returns

For most products, we accept returns within 30 days of purchase where the item is in as-new condition, with all labels and swing tags intact and in the original packaging.

Please contact us before sending anything back so we can confirm the return process. Customers are responsible for return postage unless the item is faulty or we agree otherwise. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Original shipping charges are non-refundable. Once an approved return is received, the purchase price will be refunded to the original payment method. If you would like a different product, size or colour, please place a new order through the store.

Excluded products

SParms Everyday Adult and Kids products cannot be returned once worn, as they permanently stretch to the user’s arm.

Products sold as Last Chance, Sale or Second Chance may be excluded from returns where stated on the product page.

TRUE Linkswear

Full-price TRUE footwear is covered by a 30-day trial. If the shoes are returned in as-new condition, we will cover return shipping. If they have been worn, return shipping is the customer’s responsibility. A $15 processing and restocking fee applies to refunds. The 30-day trial may be used once per calendar year. Original shipping charges are non-refundable.

Sale and Second Chance TRUE footwear is final sale and is not eligible for returns, refunds or warranty unless required by law.

Faults and warranties

If you believe an item is faulty, contact us and we will assess the issue. Approved warranty claims may be resolved by repair, replacement, store credit or refund, depending on the product and circumstances. Where a warranty claim is approved, we will cover the associated shipping costs.

For help, contact info@elevatesports.nz or +64 22 561 8597.